Privacy Policy

1. Introduction

Nerebo Tech ("we," "our," or "us") operates Grenmo (the "Service"), an intelligent automation platform for e-commerce. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

• Name, email address, phone number
• Business information and company details
• Payment and billing information
• Account credentials and preferences

2.2 Customer Data

We collect customer data including:

• Customer names, contact information, and addresses collected through your store
• Order details and transaction history
• Chat conversations and voice notes
• Images and files shared through the platform

2.3 Technical Information

We automatically collect technical information such as:

• IP addresses, browser type, and device information
• Usage patterns, clicks, and navigation data
• Cookies and similar tracking technologies
• Performance and error logs

2.4 WhatsApp Integration Data

Through our WhatsApp integration, we collect:

• WhatsApp messages and voice notes
• Media files (images, documents) shared via WhatsApp
• Contact information from WhatsApp interactions

3. How We Use Your Information

We use collected information to:

• Provide and maintain the Grenmo service
• Process transactions and manage orders
• Enable AI-powered chat and automation features
• Send notifications and service updates
• Provide customer support
• Improve our services and develop new features
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in service delivery
• WhatsApp/Meta: For WhatsApp integration functionality
• Payment Processors: To handle transactions securely
• Legal Authorities: When required by law or to protect rights
• Business Transfers: In case of merger, acquisition, or sale

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data centers and infrastructure

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights, contact us at privacy@nerebotech.com.

7. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. Customer data collected through your store is retained according to your business needs and applicable laws.

8. International Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place for such transfers.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes through the Service or by email.

12. Contact Us

For questions about this Privacy Policy, contact us at privacy@nerebotech.com.

13. Governing Law

This Privacy Policy is governed by the laws of Nigeria.